Recolector de trazas
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Fecha
2023
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Universidad Nacional Arturo Jauretche
Resumen
El propósito principal de este proyecto es abordar la necesidad de mejorar la eficiencia operativa y la experiencia del cliente mediante la migración de un sistema de seguimiento de envíos. La infraestructura actual se basa en tecnologías tales como IBM MQ, Redis, .NET Framework 4.5, SQL Server y ElasticSearch, lo que resulta en limitaciones en términos de escalabilidad y costos de licenciamiento. Este sistema de seguimiento no solo beneficiará a los clientes finales, sino que también a varios sectores internos de la empresa. Por lo tanto, se plantea una migración para superar estos desafíos y sentar las bases de un sistema más robusto y adaptable, que represente un paso fundamental hacia la mejora continua de la operatividad y la satisfacción del cliente. Esta migración no solo aborda las limitaciones actuales, sino que también establece las bases para un sistema más flexible, escalable y alineado con las últimas tecnologías disponibles en la empresa. El resultado final es un sistema que brinde una experiencia mejorada tanto para los clientes como para los diferentes sectores internos que dependen de la información de seguimiento de envíos.
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The primary purpose of this project is to address the need to improve operational efficiency and customer experience through shipping tracking system migration. The current infrastructure is based on technologies such as IBM MQ, Redis, .NET Framework 4.5, SQL Server and ElasticSearch, resulting in limitations in terms of scalability and licensing costs. This tracking system will not only benefit end customers, but also various internal sectors of the company. Therefore, a migration was proposed to overcome these challenges and lay the foundations for a more robust and adaptable system, which represents a fundamental step towards continuous improvement of operation and customer satisfaction. This migration not only addresses current limitations, but also establishes the foundation for a more flexible, scalable system aligned with the latest technologies available in the company. The end result is expected to be a system that provides an improved experience for both customers and the different internal sectors that depend on shipment tracking information.
The primary purpose of this project is to address the need to improve operational efficiency and customer experience through shipping tracking system migration. The current infrastructure is based on technologies such as IBM MQ, Redis, .NET Framework 4.5, SQL Server and ElasticSearch, resulting in limitations in terms of scalability and licensing costs. This tracking system will not only benefit end customers, but also various internal sectors of the company. Therefore, a migration was proposed to overcome these challenges and lay the foundations for a more robust and adaptable system, which represents a fundamental step towards continuous improvement of operation and customer satisfaction. This migration not only addresses current limitations, but also establishes the foundation for a more flexible, scalable system aligned with the latest technologies available in the company. The end result is expected to be a system that provides an improved experience for both customers and the different internal sectors that depend on shipment tracking information.
Descripción
Palabras clave
Recolector de trazas, Andreani, sistema de seguimiento de envíos
Citación
Blasi, E. E. (2023). Recolector de trazas [Práctica profesional supervisada de grado, Universidad Nacional Arturo Jauretche]. https://rid.unaj.edu.ar/handle/123456789/2765